wyll
Last updated: 29 September 2026
Controller: WYN GmbH, Retzdorffpromenade 3a, 12161 Berlin, Germany
Email: support@wyll.app
English translation for convenience. The German version is the legally authoritative one.
This page explains how to request deletion of your wyll account and the associated personal data — including without the app installed. The Privacy Policy remains authoritative; in the event of any discrepancy, it prevails.
In the app, open Profile → Delete account. You will be asked for your password to confirm.
Send an informal email to support@wyll.app from the email address registered to your account. Please state that you are requesting deletion of your account and your personal data.
To prevent misuse, we may require verification of your identity (for example a confirmation request to the registered address) before carrying out the deletion.
Upon account deletion, and subject to statutory retention obligations, the following are deleted or anonymised:
| Category | Examples (cf. Privacy Policy) |
|---|---|
| Account data | Email address, password hash, registration timestamp, social login identifier |
| Onboarding and profile data | Training goals, fitness level, equipment, preferences, optionally body weight |
| Health information | Injuries/limitations, medical notes, daily readiness entries |
| Training data | Workouts, exercises, weights, repetitions, RPE, progress, favourites |
| Community content | Username, avatar and associated community/arena content |
Health data is deleted without undue delay upon account deletion (Privacy Policy, section 8).
Invoicing and tax-relevant data (for example subscription records) is retained for the statutory retention period of 10 years (§ 147 German Fiscal Code). During that period, processing is restricted to the retention purpose (Art. 18 GDPR) instead of the data being deleted. It is deleted afterwards.
This corresponds to sections 2.6 and 8 of the Privacy Policy.
| Step | Timeline / process |
|---|---|
| Confirmation | If you delete your account in the app, you receive the confirmation directly in the app. If you request deletion by email, we reply by email once the deletion has been carried out, at the latest within one month. We do not send a separate email after a deletion in the app, because doing so would require us to keep your email address beyond the deletion. |
| Anonymisation | Following account deletion, personal account data is anonymised within 30 days (cf. Privacy Policy, section 2.1). |
| Backups | Backup copies are deleted on a rolling basis and irretrievably after no more than 30 days. Targeted deletion of individual records within existing backups is not technically possible (Privacy Policy, section 8.1). |
The deletion is logged internally (date, hashed identifier — no plain-text email address) in order to meet the accountability obligation under Art. 5 (2) GDPR (Privacy Policy, section 8.2).
Further rights (access, rectification, restriction, data portability, objection, withdrawal of consent) and the right to lodge a complaint with a supervisory authority are described in section 6 of the Privacy Policy.
Requests: support@wyll.app